IT Support Agent (m/f/d)

We are looking for an IT support employee (m/f/d) as soon as possible. As a member of our international team, you will solve technical problems or escalate them to the specialist teams.

What awaits you?

  • You will provide first level support for our customers from various areas
  • You will receive, record and process support requests from our customers
  • You communicate with customers, advise and assist them with their support requests
  • You work out proposals for solutions or direct solutions for the IT malfunctions
  • You pass on support requests to the expert teams, if necessary
  • You monitor compliance with SLAs
  • You document problems and solutions and pass it on to the appropriate instances
  • You automate workflows

What do we offer you?

  • Interesting and autonomous tasks in a successful and growing company
  • Possibility of quick promotions and salary increases, according to the value and commitment to the company
  • Attractive and performance-related compensation
  • Permanent employment contract and a 35-hour work week
  • Remote work and home office are possible after completion of the training period
  • Collegial working atmosphere with team events and joint activities
  • Water and coffee are provided, other beverages are available upon request

What should you bring with you?

  • You should speak fluent English
  • You have previous experience with help desk and/or support operations
  • You have good knowledge of all Windows operating systems (server and desktop)
  • You have basic knowledge of Linux commands and scripting
  • You have the understanding of network concepts like switches, routes, subnets, firewalls, NAT and TCP/UDP
  • You have a basic understanding of IT security, viruses and malware, attack histories, forensic investigations and migrations, brute force attacks, privilege escalation, security policies, etc.

What would be beneficial

  • Knowledge of ZenDesk
  • EDR programs such as CrowStrike and Carbon Black
  • IPS/IDS network systems
  • Honeypots
  • SSL/TLS encryption concepts and implementation
You are interested? Then get in touch with us.

Apply now!
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 Camino del Morro, 17
 35640, La Oliva, Spain